Returns Policy

Exchanges:

Items can be returned to us at the customers expensive for an alternative size up to 28 days from date of original invoice.  All items should be returned to: Boston Anorak Company Limited, Church Road, Haltoft End, Freiston, Boston, Lincolnshire PE22 0NX.  Please ensure that all goods are returned in its original packaging and that you complete our returns form.  Our returns form can be downloaded here:RETURNS FORM

You will be expected to pay the carriage on any exchanged items where you have indicated that you would like us to post these back to you.  To ensure that your exchange request is not delayed once we have received the items that you no longer require, please can you pay the return carriage in advance using the following link: DELIVERY CHARGE

Should you have any issues or queries, please get in touch with us on 01205 769131 or email info@bostonanorak.co.uk

Refunds:

Items can be returned to us at the customers expense for a refund up to 28 days from date of original invoice.  All items should be returned to: Boston Anorak Company Limited, Church Road, Haltoft End, Freiston, Boston, Lincolnshire PE22 0NX.  Please ensure that all goods are returned in its original packaging and that you complete our returns form.  Our returns form can be downloaded here:RETURNS FORM

Items damaged in transit:

If an item has been damaged in transit please send a photograph of the defect and email it to info@bostonanorak.co.uk within 7 days of receipt.  If you have had to sign for the parcel and you see that the parcel is damaged, please make sure you notify the delivery driver that the item is damaged.  Please ensure that you include your order number, name and contact telephone number in any correspondence.  We may need to contact you in order to resolve any claims.

Incorrect items received:

If we have sent you any incorrect items, please notify us immediately on 01205 769131 or email info@bostonanorak.co.uk so that we can arrange for any discrepancies to be corrected.  Please ensure that all discrepancies are reported to us within 7 days of receipt.